• Downloads
  • Blog
  • For Business
  • Contact
  • Login
  • EnglishJapaneseKoreanSpanish


Purchase History

Frequently Asked Questions

  • Can I change my payment method?
    A customer cannot change their subscription from one payment gateway to another. However, a customer could cancel their existing subscription and then complete a new purchase, choosing a different payment gateway at checkout. This will create a new subscription for them using the newly selected gateway.

    For example, if a customer is using Stripe and they want to switch to PayPal, they would cancel their current subscription set up through Stripe, then complete a new purchase, this time selecting PayPal at checkout. This may happen if a customer opened a new PayPal account and wants to disconnect their current credit card, or vice versa to switch from PayPal to a credit card.

  • How to I manage my Paypal payment method?
    The customer manages the payment source via their PayPal account.