Frequently Asked Questions
- Can I change my payment method?
A customer cannot change their subscription from one payment gateway to another. However, a customer could cancel their existing subscription and then complete a new purchase, choosing a different payment gateway at checkout. This will create a new subscription for them using the newly selected gateway.
For example, if a customer is using Stripe and they want to switch to PayPal, they would cancel their current subscription set up through Stripe, then complete a new purchase, this time selecting PayPal at checkout. This may happen if a customer opened a new PayPal account and wants to disconnect their current credit card, or vice versa to switch from PayPal to a credit card.
- How to I manage my Paypal payment method?
The customer manages the payment source via their PayPal account.